Shipping & Returns

Shipping :

At A Distinctive Wave, each piece is made to order. Please be aware that preparation may take 7 to 15 days, depending on the volume of orders and fabric stock availability.

Shipping Times:

  • Switzerland: 2-3 business days
  • EU: 3-5 business days
  • International: 3-7 business days

Shipping times are estimates and may vary. Delays can occur, and we appreciate your patience. Custom fees or import duties may apply to international orders, which are the responsibility of the recipient. You can track your order using the tracking number provided once it has shipped. If there are any issues or unexpected delays, you will be notified via email. Thank you for your understanding as we ensure each piece meets our high standards of quality.

 

Customs Fees and Import Taxes :

For orders outside of Switzerland, customs fees or import taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

 

Returns :

At A Distinctive Wave, all pieces are made to order. As a result, returns and refunds are not accepted. This policy ensures that each garment is created specifically for you, with careful attention to your order. However, if you have any trouble finding the right size, don't hesitate to reach out to me. I am here to help and ensure you get the perfect fit.